Last updated March 4th, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns claims must be raised within three (3) days of the purchase date. All returned items must be in new and unused condition, seal Intact, with all original tags, accessories, gifts and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@santaecommerce.com or contact 254747047470 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and attach copies of Order details, Proof of purchase and a return form, and send your return to the following address:
SANTA EMPIRE
Attn: Returns
RMA #
254708240995 Our Main Office Physical Location
Nairobi, Nairobi 00100
Kenya
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to send your return.
EXCHANGE
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange.
EXCEPTIONS
The following items cannot be exchanged:
● Broken Seal items.
● Items lost or damaged while on transit to the customer.
● Items which have been altered or damaged after being delivered to the customer
● Items with seals, settings, tags and accessories not intact.
● Items not in their Original Packaging
- Clothes, Bedding, Adult toys, Health Products etc for health and hygiene reasons.
For defective or damaged products, please contact us at the customer service number to arrange an exchange.
Please Note
● A 20% restocking fee will be charged for all returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
0708240995
support@santaecommerce.com