As we embark on our journey of growth and innovation, we invite individuals who are driven, passionate, and committed to excellence to join our workforce. At our company, we believe in fostering a culture of collaboration, diversity, and continuous learning, where every employee has the opportunity to thrive and contribute to our collective success.
Joining our workforce means becoming part of a dynamic team dedicated to delivering exceptional products/services and making a positive impact in our industry and communities. We value creativity, initiative, and integrity, and we empower our employees to unleash their full potential and pursue their career aspirations.
As a member of our workforce, you will have access to a supportive work environment, competitive compensation, and comprehensive benefits. We prioritize employee well-being and professional development, offering opportunities for training, mentorship, and career advancement.
Whether you’re a seasoned professional or just starting your career journey, we welcome individuals from diverse backgrounds and experiences to join us in shaping the future. Together, we can drive innovation, foster collaboration, and achieve success beyond imagination. Join our workforce and embark on a rewarding and fulfilling career journey with us.
Apply for your dream job vacancies and become a part of Santa Ecommerce team- geared towards being the best ecommerce platform in Kenya.
Send CVs with the job you are applying for as the subject to
careers@santaecommerce.com
Below are the available Job roles and requirements.
- Delivery Agents
Roles
Order Fulfillment: Delivery agents are responsible for picking up orders from the seller’s location and ensuring they are delivered to the customers in a timely manner.
Package Handling: They handle packages with care, ensuring that products are not damaged during transit. This involves proper packaging and securing items for safe delivery.
Route Planning: Delivery agents plan efficient routes to optimize delivery times and minimize delays. They may use GPS technology and traffic updates to navigate through traffic and find the quickest routes.
Customer Interaction: Delivery agents often interact directly with customers during the delivery process. They may confirm delivery details, collect payments (if required), and provide assistance or information about the products being delivered.
Problem Resolution: In case of delivery issues such as address discrepancies, missed deliveries, or damaged items, delivery agents play a crucial role in resolving these issues by communicating with both the customer and the seller to find a satisfactory solution.
Inventory Management: Delivery agents are responsible for managing inventory levels in their delivery vehicles, ensuring they have the necessary products and supplies to fulfill orders efficiently.
Reporting: They may be required to report on delivery metrics such as delivery times, number of successful deliveries, and any issues encountered during the delivery process.
Safety and Compliance: Delivery agents must adhere to safety regulations and traffic laws while driving and delivering packages. They should also follow company policies and procedures to ensure compliance with delivery standards.
Maintain the motorcycle
Any duties as may be assigned
Requirements
Valid Driver’s License And Clean Driving Record: A valid driver’s license is essential for operating delivery vehicles legally and safely. They should have a clean driving record with no history of accidents or traffic violations, ensuring safe transportation of goods.
Physical Fitness: Delivery work often involves lifting and carrying packages, so candidates should be physically fit and capable of handling various sizes and weights.
Reliability and Punctuality: Dependability is crucial in delivery roles. Candidates should be reliable, punctual, and able to meet delivery deadlines consistently.
Good Communication Skills: Effective communication is key for interacting with customers, confirming delivery details, and resolving any issues that may arise during the delivery process.
Problem-Solving Abilities: Delivery agents should be quick thinkers and adept at solving problems on the go, such as navigating through traffic or resolving delivery discrepancies.
Familiarity with Technology: Basic knowledge of GPS navigation systems and mobile devices is important for route planning and communication with dispatchers or customers.
Attention to Detail: Delivery agents need to pay attention to detail when handling packages, ensuring accurate delivery and minimizing the risk of errors or damages.
Customer Service Skills: Providing excellent customer service is essential for maintaining positive interactions with customers and representing the company in a professional manner.
Good Background: Good background and updated referees to ensure safety and security.
Good virtues- Trustworthy, Time Keeping, Works under pressure and self driven - Sales Representative
roles
Prospecting: Identify and research potential clients or leads to expand the customer base.
Cold Calling/Emailing: Reach out to prospects via phone calls, emails, or other communication channels to introduce products or services and schedule meetings.
Client Meetings/Presentations: Conduct sales meetings or presentations to showcase products or services, address client needs, and negotiate terms.
Sales Quota Achievement: Meet or exceed sales targets and quotas set by the company to drive revenue growth.
Product Knowledge: Develop a deep understanding of the company’s products or services and effectively communicate their features, benefits, and value propositions to clients.
Market Research: Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and stay ahead of the competition.
Reporting and Documentation: Maintain accurate records of sales activities, client interactions, and sales forecasts using CRM (Customer Relationship Management) software or other tools.
Any Other Roles as may be assigned
Requirements
High School certificate
Previous experience in sales job
Communication: Excellent verbal and written communication skills to effectively engage with clients and convey information persuasively.
Negotiation: Strong negotiation skills to navigate pricing, terms, and agreements to reach mutually beneficial outcomes.
Time Management: Effective time management and organizational skills to prioritize tasks, manage multiple leads simultaneously, and meet deadlines.
Adaptability: Flexibility and adaptability to adjust sales strategies and approaches based on client feedback, market dynamics, and changing business requirements.
Tech Savvy: Proficiency with sales and CRM tools, as well as basic computer skills to navigate digital platforms and document sales activities.